💪 Fuel Your Fitness with Clean Meals | Order Now

🥗 Clean, High-Protein Meals

POLICIES

📦 Delivery Policy

At Oneiros Sports Café, all meals are freshly prepared upon order and delivered across Surat city.

  • Orders are typically delivered within 60 minutes, depending on location, traffic, and order volume.
  • Delivery timings for meal subscriptions may vary and will be communicated in advance.
  • Currently, we deliver only within Surat.
  • Please ensure your address and contact details are accurate to avoid delays.
  • In case of delays due to unavoidable circumstances, our team will keep you informed.

🔄 Cancellation & Refund Policy

As we serve freshly prepared food, the following policy applies:

  • Orders cannot be cancelled once preparation has started.
  • Refunds are not applicable for change of mind or taste preferences.

  • If you receive:

    • Incorrect items
    • Damaged packaging
    • Quality issues

    Please contact us within 30 minutes of delivery with clear photos.

  • Approved cases will be resolved via replacement or refund, at our discretion.

Subscription Orders:

  • Pausing or skipping meals must be done at least 24 hours in advance via your account or support team.

🔁 Subscription Policy (Meal Plans)

Our meal plans are designed for convenience and consistency.

  • Subscriptions are available on a weekly or monthly basis.
  • Customers can pause, skip, or reschedule meals with prior notice.
  • Subscription charges are billed in advance.
  • Refunds are not applicable for meals already prepared or delivered.

We recommend managing your subscription through your account dashboard or by contacting our support team.

🔒 Privacy Policy

Your privacy is important to us.

  • We collect only essential information such as:
    • Name
    • Phone number
    • Address
    • Payment details
  • Payments are processed securely through trusted payment gateways.
  • We do not sell, rent, or share your personal data with third parties for marketing purposes.
  • Your data is used strictly for:
    • Order fulfillment
    • Communication
    • Service improvement

By using our website, you agree to our privacy practices.

📜 Terms & Conditions

By placing an order with Oneiros Sports Café, you agree to: 

  • Product images are for representation; actual presentation may vary.
  • Prices, menu items, and availability are subject to change without prior notice.
  • We reserve the right to refuse service in cases of misuse or policy violations.
  • Food consumption is at the customer’s discretion; nutritional needs may vary individually.

📞 Contact & Support

For any queries or assistance:

  • 📲 Reach out via WhatsApp or phone
  • 🕒 Support Hours: As per café working hours

We’re always here to help 💚